Frequently Asked Questions
Shipping & Delivery
How long will it take to receive my order?
Our total estimated delivery time is 5 to 11 business days, depending on processing and transit time.
- Order Processing Time: 1 to 3 business days
- Transit Time: 5 to 8 business days
Orders placed after 5:00 PM (EST) are processed on the next business day. Orders are not processed or shipped on Sundays or public holidays.
How much does shipping cost?
We offer Free Standard Shipping on all orders within the United States. There are no additional standard shipping fees charged at checkout.
Do you ship internationally?
Currently, we ship within the United States only. International shipping is not available at this time.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use the tracking number to monitor your package through the carrier’s website.
If you do not receive tracking information within 2 business days after placing your order, please contact our support team.
What should I do if my order is delayed?
If your package is significantly delayed, please contact us so we can help investigate the delivery status with the shipping carrier.
What should I do if my package shows as delivered but I cannot find it?
Please check around your delivery location and with household members or others who may have received the package. If you still cannot locate it, contact us so we can help investigate the issue with the shipping carrier.
What happens if I enter the wrong shipping address?
Please make sure your shipping information is accurate before completing your order. If you notice an error and your order has not yet shipped, contact us immediately so we can review whether the address can be corrected.
We are not responsible for packages delivered to an incorrect address provided by the customer.
Orders
When will my order be processed?
Orders are generally processed within 1 to 3 business days. Orders placed after 5:00 PM (EST) are processed on the next business day.
Will I receive an order confirmation?
Yes. After successfully placing an order, you will receive an order confirmation email containing your purchase details.
If you do not receive the email, please check your spam or junk folder. You can also contact us for assistance.
Can I change or cancel my order after placing it?
If you need to make a change to your order, please contact us as soon as possible. We can review the request based on whether the order has already been processed or shipped.
What should I do if I receive the wrong item?
Please contact us as soon as possible with your order details and information about the item you received. We will review the issue and provide assistance according to our return and refund policy.
Payments & Billing
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
- Apple Pay
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. Our website uses SSL encryption to help protect personal and payment information during checkout.
We do not store or have access to your full credit card information.
Do you offer financing or installment plans?
We do not currently offer installment plans, financing, or partial payments. Orders must be paid in full at the time of purchase.
Why was my payment declined?
A payment may be declined by the payment provider for several reasons. Please verify that your billing information is correct and that your payment method is valid. You may also contact your payment provider or try another available payment method.
Will sales tax be charged on my order?
Applicable sales tax may be calculated and displayed at checkout based on your shipping address and applicable state and local tax requirements.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must be:
- Unused and in original condition
- Returned in the original packaging with included items
- Accompanied by proof of purchase
How do I start a return?
Please contact us with your order details and return request. We will provide the applicable instructions for returning your item.
Who pays for return shipping?
If an incorrect item was ordered by the customer or the return is due to a customer ordering error or change of mind, return shipping costs may be the customer’s responsibility or may be deducted from the refund, as applicable under our Return & Refund Policy.
Is there a restocking fee?
No. There is no restocking fee for approved returns that meet our return requirements.
How do I handle a damaged or defective item?
If your order arrives damaged or defective:
- Take clear photos of the product and packaging.
- Contact us within 7 days of delivery.
- Provide your order details and photos so we can review the issue.
Requests submitted after 7 days or without proper photo evidence may not be eligible for a refund, replacement, or store credit.
When will I receive my refund?
Once we receive and inspect the returned item, please allow up to 7 business days for the refund to be processed.
Refunds are issued to the original payment method used during checkout.
Customer Support
What are your business hours?
- Monday – Saturday: 10:00 AM – 5:30 PM
- Sunday: Closed
How can I contact Furnavelle?
- Email: info@furnavelle.shop
- Phone: +1 (571) 991-1233
- Address: 5529 W Washington Blvd, Chicago, IL 60644, USA
Where can I find more information about your policies?
You can review our Shipping Policy, Return & Refund Policy, Payment Policy, Terms of Service, and Privacy Policy for additional information about orders, payments, shipping, returns, and privacy.
What if I have a question that is not answered here?
We’re happy to help. Please contact Furnavelle using the email or phone number above, and our support team can assist with your question.